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1. Do you accept credit / debit cards?

Yes, we take Visa, Mastercard and Discover.  We also accept checks, cash, and money orders.

2. Can I make a payment over the phone or online?

Yes, you can make a payment over the phone and online. To pay online, go to www.xpressbillpay.com 

3. When are meters read?

Meters are read the last week of each month.

4. When are the utility bills sent out?

Utility bills are sent out the first of the month for the prior month's utility charges.

5. When is my utility bill due?

Bills are due upon receipt. A late fee of $15 will be applied if payment is not received prior to the last business day of the month.

6. What is the breakdown of the utility bill?

Visit our Utility Billing page for information about charges and breakdown.

7. What is the policy for delinquent accounts?

The account is considered past due when payment has not been received by the 2nd to last business day of the month the bill was sent out. Your new bill will reflect this in the past due column which will be highlighted.

If this past due amount is not paid prior to the second Monday of the month, you will receive a delinquent letter. This letter will reflect the amount you need to pay and the shut off date. If you are one month past due, you are required to pay the current bill plus half of the past due amount.

If this is the second month of being past due, you are required to pay the full amount owed. This is the remainder of the past due and the current month's bill.

If payment has not been received before  the shut off date, your water will be turned off. We charge a $30 turn off and $30 turn on fee for a total of $60. If your water is shut off, your account will need to be paid in full prior to the water being turned back on.