The account is considered past due when payment has not been received by the 2nd to last business day of the month the bill was sent out. Your new bill will reflect this in the past due column which will be highlighted.
If this past due amount is not paid prior to the second Monday of the month, you will receive a delinquent letter. This letter will reflect the amount you need to pay and the shut off date. If you are one month past due, you are required to pay the current bill plus half of the past due amount.
If this is the second month of being past due, you are required to pay the full amount owed. This is the remainder of the past due and the current month's bill.
If payment has not been received before the shut off date, your water will be turned off. We charge a $30 turn off and $30 turn on fee for a total of $60. If your water is shut off, your account will need to be paid in full prior to the water being turned back on.